Shipping policy
At LIA LIFE, we are committed to delivering fresh, premium New Zealand seafood to customers around the world with reliable, fast, and transparent shipping services. Below is our detailed shipping policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To guarantee the freshness of our seafood products, we arrange packaging and shipment promptly and avoid unnecessary delays, allowing you to receive your ocean-fresh products in the shortest possible time.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, we support expedited shipping. You can select the rush shipping option during checkout for faster delivery.
3. Shipping Cost Calculation
We maintain full transparency on all shipping fees. The shipping cost of your order is calculated in real time based on the total weight of your products and your delivery address. The exact shipping fee will be clearly displayed on the checkout page before you complete the payment. There are no hidden charges or additional fees.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or other local clearance fees, which are determined and charged by your local customs authority. These fees are the responsibility of the order recipient. We highly recommend you check your local import regulations and relevant charging standards before placing an order to avoid unexpected extra costs.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt professional cold-chain and shockproof packaging solutions tailored for fresh and frozen seafood. We use high-strength, leak-proof and insulated packaging materials to fully protect products during international transportation, ensuring no damage, deterioration or leakage during transit.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to get full shipping protection and shop with complete peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and products upon delivery. If you find packaging damage, leakage, deformation or abnormal product conditions, please take clear photos or videos, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems or defects after signing for the package, please submit a service request to our support team within 48 hours after delivery. We will verify the problem quickly and provide targeted solutions including replacement, refund or other after-sales services.
7. Customer Shipping Support
If you have any questions about order processing, shipping time, tracking information, customs clearance or after-shipping issues, our professional customer support team is always ready to help you. We will respond to your inquiries promptly and solve your problems efficiently.
Thank you for shopping with LIA LIFE!
We keep optimizing our global logistics system to provide every customer with a faster, safer and more worry-free seafood shopping experience.